Group booking

If your group consists of 5 or more, you can benefit from special privileges at Guest Services where you will receive our Welcome Pack, with the necessary information for your visit and the Fashion Passport which guarantees a further 10% reduction in participating stores to all group members.

Visiting with a group? Let us know! All pre-booked groups now enjoy our Exclusive New Group Benefits including;

  • Multi-lingual VIP Welcome Packs
  • Fashion Passport entitling all passengers to a 10% discount in participating stores
  • Operator meal vouchers for the driver and tour leader, offering exclusive freebies in selected restaurants and cafés 
  • Passenger meal vouchers for all the group party, offering exclusive discounts in selected restaurants and cafés
  • Reserved coach parking subject to availability 
  • Exclusive details of current offers in selected store
  • Kent Map and local attraction guide 
  • The chance to win a £50 gift card in our prize draw


To book please fully complete an online booking form.

Upon arrival, drivers/tour leaders must sign-in at the Visitor Information Centre located in the food court to collect their welcome packs.

Bookings must be made at least 24 hours prior to arrival. Maximum two operator lunch voucher per group. 

We also offer free wheelchair hire. These must be booked in advance so please add this onto your booking request. 

For any queries please call 01233 895 900 or email

Lead passenger details

All fields are required unless indicated as optional

Opening times


10:00 - 20:00

  • Monday

    10:00 - 20:00

  • Tuesday

    10:00 - 20:00

  • Wednesday

    10:00 - 20:00

  • Thursday

    10:00 - 20:00

  • Friday

    10:00 - 20:00

  • Saturday

    09:00 - 20:00

  • Sunday

    10:00 - 18:00

  • 11:00 - 17:00

Popular Times

Popular times