Privacy Policy

Privacy Policy & Terms and Conditions

This site is controlled and operated by McArthurGlen UK Limited (referred to in this Privacy Policy as "McArthurGlen", "we", "us" or "our"). This Privacy Policy ("Policy") explains what personally identifiable information is collected and recorded about you during your visit to this site and what we do with that information. This Policy is incorporated into and forms part of the terms and conditions which apply to your use of the site. Please read this Policy carefully before submitting any information.

Your consent

By accessing, browsing or otherwise using this site, you agree and consent to the collection, use and disclosure of your personal information as outlined in this policy. Personal information is any information which identifies you including, for example, your name, email address, contact details etc.

Active information collection

McArthurGlen collects personal information that you voluntarily provide via the site. For example, when registering with the site we may ask you to provide your name, address, telephone numbers, email address and date of birth. This is not an exhaustive list and we may ask for additional information as relevant from time to time.

Passive information collection

As you navigate through the site, certain information may be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as: (a) Internet Protocol (IP) addresses and web logs; and (b) "cookies".

Internet Protocol (IP) addresses and web logs

An IP address is assigned to your computer each time that you access the Internet. This enables your computer to send and receive data. Generally, every time you connect to the Internet, your IP address changes. However, in some circumstances (i.e. with some broadband connections) your IP address is fixed. A fixed IP address can be associated with your particular computer and may, therefore, amount to your personal information.

Web log information is non-personal information that is collected by the computer that hosts the site each time you visit. Examples of the type of information that can be collected using your IP address and/or web log information include details of the date and time that you visited the site and the type of Internet browser and computer operating system that you used. We, or our authorised agents, use your IP address and/or web log information to collect and report aggregate information on how the site is being used and ways in which the site can be improved.


A "cookie" is a small data file that is transferred by a website to the cookie file on your computer's hard disk so that the website can remember who you are. Click here to find out more about cookies. Two types of cookies are used on the site: (a) "session" cookies - these are temporary cookies that remain in the cookie file of your browser until you leave the site; and (b) "persistent" cookies - these remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Session cookies are used to improve navigation around the site and to collect aggregate statistical information. This aggregate statistical information is used for McArthurGlen's internal purposes only and will not be provided to third parties.

Persistent cookies are used on the site to store information on your computer for a number of purposes. These include retrieving certain information you have previously provided (e.g. login and password details), helping to determine which areas of the site you find most valuable and customising the site based on your preferences.

Use of your information

We may use your personal information: (a) to respond to your questions or requests for additional information; (b) to provide you with information that you have specifically requested or that we have asked if you would like to receive; and (c) for internal analysis so that we can better understand how we can improve our site, products and services.

In addition we may use your information to inform you from time to time of other products and/or services we offer which we consider may be of interest to you. If you do not want to receive information in this way then you should leave the relevant box in the site blank when we ask for your consent to do this. You may otherwise email us at any time at to indicate that you do not want to receive information in this way from us.

Sharing your information

We may use third parties to perform functions on our behalf in relation to the site and the purposes set out in this policy (for example, website hosting). Such third parties may be provided with access to your personal information if needed to perform their specific functions, but may not use such information for any other purpose.

In addition, where you have provided your consent to do so, we may share your personal information with carefully selected third parties so that they may send you information about special promotions and offers.

We may also share information about visitors to this site in an anonymous or aggregate form with third parties including advertisers, business partners, and sponsors, to understand customer trends and patterns and manage and improve our business relationships.

It is possible that McArthurGlen could merge with or be acquired by another business or that the operation of the site will be transferred or sub-contracted to another legal entity. To the extent legally permissible, we may share with, or otherwise transfer your personal information to, the resulting legal entity.

Except as set out above, we will not disclose your personal information to any third party unless: (a) we have informed you about the disclosure when you submitted your information to us and you consented to the disclosure; or (b) the disclosure is required or permitted by law or by court order.


We take reasonable steps to protect your personal information as you visit and use the site and to protect such information from loss, misuse, unauthorised access, disclosure, alteration or destruction. Unfortunately no data transmission can be guaranteed to be 100% secure. As a result we cannot warrant the security of any information you provide to us and you do so at your own risk.


Your personal information is stored on secure servers maintained by McArthurGlen. Information collected from the use of the site, including personal information, may be stored on secure servers located outside the European Economic Area ("EEA") in countries whose privacy laws are not as rigorous as those of the EEA. However, we always take steps to ensure the security of your data. By using the site, you consent to the transfer of your personal information to countries outside the EEA.

Location data 

If the WiFi settings on your mobile device are turned on when you visit one of our Designer Outlets (including the parking area but no further) then we may automatically collect the MAC address from your device.

The MAC address is a unique identifier for your mobile device.  It tells us the make of a device (eg: Samsung or Apple) but it does not tell us your name or phone number, or allow us to access any data held on your device.  

The MAC address is anonymised when it is collected.  We use the anonymised MAC address to determine your distance from WiFi sensors located across the Designer Outlet you are visiting.  We aggregate this information to create reports on the movement of visitors to our Designer Outlets.  We may use this information, for example, to optimize the layout of our outlets, design marketing promotions, change staffing hours, or measure the impact of a campaign.

With your consent, we may use your location data for the purpose of selecting and sending you marketing offers and alerts which might interest you during your visit to a Designer Outlet. You can opt out of having your location data collected at any time by visiting

Your rights

If you would like to access the personally identifiable information we have collected about you via the site, or if you would like to cancel, correct or update your information, you may: (a) email us at; or (b) you can contact us by post at: Data Protection Officer, McArthurGlen UK Limited, Nations House, 3rd Floor, 103 Wigmore Street, London, W1U 1WH, United Kingdom.

To protect your privacy and security we will take reasonable steps to verify your identity before granting access or making any such cancellations, corrections or updates.

Changes to this Policy

We reserve the right to modify this policy at any time. Changes to this policy will be posted on the site. Your continued subscription to or use of the site constitutes your acceptance of the policy as revised. It is your responsibility to review the policy frequently. Please contact us at if you have any questions about this policy.

© McArthurGlen UK Limited 2018

Company name: McArthurGlen UK Limited
Company registration number: 2810264
Registered office: Nations House, 3rd Floor, 103 Wigmore Street, London, W1U 1WH, UK

These general terms and conditions (the “T&Cs”) apply to the Privilege Club Designer Outlet Roermond Promotion (the “Promotion”) that runs from 11/08/2017 up to and including 1/09/2017 (the “Promotion Period”) and is organized and controlled by MGE-RB (Roermond) Management Co B.V., Stadsweide 2, 6041 TD Roermond, The Netherlands. By participating in the competition, you (the “Participant”) agree to the following terms and conditions.

1. Entry and Participation

1.1 By successfully completing the Privilege Club member registration process during the Promotion Period, Participant is entered into the Promotion with a chance to win a Prize (“Entry”) provided that Participant complies with all of the following eligibility criteria (the “Eligibility Criteria”):

Participant has not been a Privilege Club member in the period 6 months prior to the start of the Promotion;
Participant is 18 years or older at the moment of Entry;
Participant has its habitual place of residence in the Netherlands or Germany; and
Participant is not an a employee of McArthurGlen, its parent company, their subsidiaries and affiliates, or of other companies associated with the Promotion.

1.2 Participant can have only 1 Entry to the Promotion. McArthurGlen decides on Participant’s Entry and its compliance with the Eligibility Criteria at McArthurtGlen’s reasonable discretion. Taking into consideration the Participant’s reasonable interests, McArthurGlen will at all times be entitled to refuse or cancel Participant’s Entry in the Promotion and/or in the event Participant does not comply with these T&Cs.
1.3 Participant can enter the Promotion at the following location: for the Netherlands and at for Germany. For customers wishing to enter in English or French, the following links will be available. for English and for French.
1.4 No purchase or payment is necessary to participate in the Promotion.

2. Mechanic and Prize Draw
2.1 Each month of the year, McArthurGlen will draw 1 winner of a Prize from all the participants who have joined the Privilege Club from the start of the calendar month until the draw (a “Prize Draw”). All Prize Draws will be held on the first business day of the following month, therefore the Prize Draws will be held on the following dates in 2017; 01/10/2017, 01/11/2017 and 01/12/2017.
2.2 A Prize Draw will select the winner in an impartial manner using a computerized randomisation algorithm.
2.3 Participants that have won a Prize will be excluded from any following Prize Draws, regardless whether their Prize has been redeemed.
2.4 Within 5 business days after the Prize Draw, winners of a Prize will be informed by McArthurGlen how to redeem their Prize at the e-mail address provided for Participant’s Privilege Club membership by Participant as current at the time McArthurGlen informs Participant (the “Prize Email”).
2.5 Each Prize Email will contain a unique QR-code that entitles anyone producing this code to McArthurGlen to redeem the Prize. It is Participant’s sole responsibility to ensure confidentiality and security of the unique QR-code after it has been sent by McArthurGlen to Participant.

3. Prizes and Redemption
3.1 Each Prize Draw, 1 McArthurGlen Designer Outlet Roermond gift cards will be awarded to the selected Participants having the following credit: 1 gift cards with a value of EUR 100,00 (each awarded gift card a “Prize”).
3.2 Prizes can only be redeemed once, by Participant in person at the Guest Services Desk of the McArtherGlen Designer Outlet Roermond (Stadsweide 2, 6041 TD Roermond, The Netherlands). The Participant will have to produce the Prize Email legibly showing the unique QR-code and identification.
3.3 Participants can redeem the Prize until 31 December 2017. After this date Participant loses entitlement to the Prize, without any right to compensation.
3.4 Redeemed Prizes (the McArthurGlen Designer Outlet Roermond gift cards) can only be used until the expiration date as provided on the gift card. After this date Participant loses entitlement to the Prize, without any right to compensation.
3.5 The Prizes are only applicable to the McArthurGlen Designer Outlet Roermond and the Prizes cannot be exchanged (for instance for cash) and are not transferrable.
3.6 Participant shall be responsible for paying any taxes (excluding VAT) which may be payable as a consequence of receiving a Prize. The Prizes do not include anything not mentioned.

4. Personal Data and Rights
4.1 In order to participate in the Promotion, Participant will supply personal information about itself or personal information may be processed by virtue of its participation. This includes the personal data in connection with the registration as a Privilege Club member and other personal data processed through the Promotion itself. McArthurGlen will process this personal information for the purposes of administering the Promotion and for the specific purposes described in these T&Cs in accordance with applicable data protection and privacy law.
4.2 Participant accepts and agrees that McArthurGlen can use its first name and abbreviated last name in relation to the Prize as part of its marketing activities of all McArthurGlen properties (thus not limited to McArthurGlen Designer Outlet Roermond).

5. Limitation of liability
5.1 The Promotion is subject to all country and local laws and regulations. In the event that the operation, security, or administration of the Promotion is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, McArthurGlen may, in its reasonable discretion, either: (a) suspend the Promotion to address the impairment and then resume the Promotion in a manner that best conforms to the spirit of these T&Cs; or (b) randomly select Participants from among the eligible entries received up to the time of the impairment. McArthurGlen reserves the right in its reasonable discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Promotion or to be acting in violation of these T&Cs or in an unsportsmanlike or disruptive manner. Any attempt by any person to undermine the legitimate operation of the Promotion may be a violation of criminal and civil law, and, should such an attempt be made, McArthurGlen reserves the right to seek damages from any such person to the fullest extent permitted by law.
5.2 Any liability of McArthurGlen, its subsidiaries and affiliated companies as well as their respective officers, directors, employees and agents (the “Released Parties”) in relation to the Promotion and any associated activities and irrespective of its legal basis is limited to cases of intent or gross negligence. In other cases of less aggravated negligence the Released Parties are only liable, if an essential contractual duty, whose violation endangers the purpose of the contract or whose performance is required to achieve this purpose and in whose performance the Participant trusts has been violated. In this case, the liability is limited to damages which are typical and foreseeable. This limitation of liability does not apply in the case of personal injury or death.

6. Queries and Complaints
6.1 Any queries about this Promotion (including the (awarded) Prizes and their winners), complaints about this Promotion, how Participant’s data is used by McArthurGlen and/or any requests to cancel Participant’s Entry can be directed at Designer Outlet Roermond, Stadsweide 2, 6041 TD Roermond,
Nederlands, or at +31 (0) 475 351 777 or

7. Miscellaneous
7.1 Participant fully understands that its participation in the Promotion is non-transferable and is not redeemable for cash.
7.2 If any clause in these T&Cs is held, in part or in full, to be invalid or unenforceable for any reason, the validity of the remaining clauses of these T&Cs shall not be affected, and they shall continue to be valid and enforceable.
7.3 These T&Cs supersede any oral or written agreement made previously in relation to the Promotion.
7.4 These T&Cs and any disputes arising in connection thereto shall be governed by and construed in accordance with the laws of the Netherlands unless the Participant has its habitual place of residence in Germany in which case these T&Cs and any disputes arising in connection thereto shall be governed by and construed in accordance with the laws of Germany. The Promotion is offered in accordance with the Gedragscode Promotionele Kansspelen 2014.